Order Information:

*All wholesale orders must be placed via our website www.peoples-jewelry.com 

If an error occurs while ordering or if you have any questions regarding ordering please email shipping@peoples-jewlery.com for assistance. 

*People’s Jewelry turn around times are subject to change at any time including after an order is placed. Our turnaround time is based on the average time orders are being completed and are not meant to reflect the exact date an order is expected to be completed. We are always monitoring and editing our turnaround time banner to ensure they reflect our order completion rate accurately. 

*All orders must be paid in full prior to being produced. 

*Failure of prompt payment for order add-ons or shipping upgrades will result in a delay in order shipment. Orders will not be shipped until the entirety of the order, add-ons and shipping upgrades are paid in full. 

*Once an order is completed you will receive an automated email which contains your tracking number and serves as verification of completion. If you receive an automated email that your order has been completed  that does not contain a tracking number, please contact us. 

Shipping:

*Please be aware that order delivery estimates are an estimate and not an exact delivery date. People’s Jewelry turnaround times do not include shipping times. Once an order leaves our facility it is in the hands of the shipping courier. 

*People’s Jewelry is not responsible for any lost or damaged packages. 

*We currently offer USPS, FedEx, UPS, and DHL shipping options. If your preferred shipping option does not appear at checkout and you would like to select a different shipping method after placing your order, please email shipping@peoples-jewelry.com

*If you would like to add insurance to your package please contact us at shipping@peoples-jewelry.com

*Taxes, duties and all charges related to the importation of jewelry through customs will be billed to the recipient. 

Defects: 

*While we do our best to quality check every item to the best of our abilities there may be instances where you may receive a product that is defective due to manufacturing errors. In the event you receive any items that appear to be defective we will gladly exchange, refund or offer store credit for any and all items. 

*If an item shows damage that was caused by improper care or misuse, this would not be covered under our warranty and would not be eligible for replacement or credit. 

*Please know that our LIFETIME GUARANTEE is for any and all titanium jewelry including broken pins, broken opals, stripped threads, loose settings, clogged threadless pieces, etc. Our lifetime guarantee does not cover any of our brass, glass, or stone jewelry. If any items are received incorrectly or broken we are more than happy to replace them however, if any brass items, glass or stone jewelry is broken due to mishandling, it will not be eligible for replacement. 

Returns:

*As of April 2022, all returns and exchanges will be processed through your customer portal. To initiate an exchange request, customers are asked to log into their People’s Jewelry account, find the order in which the item they would like to exchange was ordered on and select the items they wish to exchange. 

*In the event you are not able to find the order which a broken or defective item is from, please contact shipping@peoples-jewelry.com and we would be happy to initiate an exchange request for you. Exchange requests without an order number will only be eligible for store credit or exchange. Reimbursement will not be authorized for exchange requests without an order number. 

*Approved exchanges will be produced in line with our turnaround time and will be completed when we have received confirmation that you have shipped your return back to us. All approved exchange requests will be emailed a prepaid shipping label for ease of return.